Refund policy

REFUND POLICY

Last updated: October 8, 2026

At Southwest Beef Direct, we stand behind every order. Because our beef is a perishable, frozen food product, our refund process works a little differently than it does for other products.

Returns
For food safety reasons, we can’t accept returns of beef or other food products once they’ve been delivered.

If something is wrong with your order
If your order arrives damaged, thawed, incorrect, or incomplete, or if you’re not happy with the quality, please contact us within 48 hours of delivery at welcome@southwestbeefdirect.com. Include your order number and, if possible, a photo of the product and packaging. We’ll review it and make it right, which may mean a replacement, a store credit, or a full or partial refund, depending on the situation.

Cancellations and changes
You can cancel or change an order before the order cutoff for your delivery (Tuesday at 11:59 PM for that week’s delivery). After the cutoff, your order may already be packed, and we may not be able to cancel it. Email us as soon as possible and we’ll do our best to help.

How refunds are issued
Approved refunds go back to your original payment method. Depending on your bank or card company, it can take 5 to 10 business days for the refund to appear.

Questions
Email us at welcome@southwestbeefdirect.com.